Everything you need to know about how your order travels from print table to your doorstep — with no surprises along the way.
Last updated: May 2025
THIS PAGE
How It Works
ThinkWare Studio operates on a print-on-demand (POD) model. Every shirt, mug, hoodie, and cap in our store is made especially for you — we hold no warehouse inventory. Once you place an order, it goes straight into production at our fulfillment partner Printify and its network of print providers worldwide.
This model means every piece is freshly made, reducing waste and ensuring you always get a current print — not something sitting on a shelf for months.
- You place your order
- → Order confirmed instantly. You'll receive an email confirmation.
- Production begins
- → Your item is printed, embroidered, or assembled by our print provider — typically within 2–7 business days.
- Quality check & packaging
- → Each item passes a post-production quality inspection before it's packed.
- Ships to you
- → A tracking number is emailed to you once your package is on its way.
- Delivered
- → Your statement piece arrives at your door, ready to wear.
Shipping Destinations
We ship worldwide — as long as your country is within our print providers’ shippable territories. Coverage is broad, but availability for specific destinations can vary by product type and the print provider fulfilling your order.
- NOTICE
- Not sure if we ship to your location? Shipping eligibility and costs are displayed at checkout before you finalize your purchase — no guesswork needed.
Shipping Methods & Costs
We partner with Printify and its network of print providers to offer you reliable and cost-effective shipping solutions. Available methods and rates are calculated based on:
- Product type— apparel, mugs, caps, and other items may have different shipping requirements.
- Destination— rates are calculated based on your delivery address at checkout.
- Shipping carrier— we work with multiple carriers (including USPS, DHL, FedEx, and regional partners) so you get competitive rates.
Shipping methods and estimated delivery times
| Method | Estimated Delivery | Notes |
|---|---|---|
| Economy | Varies by destination | Lowest cost option; cannot be upgraded mid-process. May deliver to a nearby parcel locker. |
| Standard | 2–5 business days (domestic US) |
Most common option. May be upgraded to Priority by our provider if supported. |
| Priority | Faster than Standard | Speeds up carrier delivery; does not reduce production time. |
| Express Delivery |
2–3 business days total (US only) |
Expedites both production and delivery. Must be selected at checkout. Currently available for select US products only. |
All calculated costs and available methods for your order will be shown at checkout — before you complete your purchase.
Processing Times
Because every item is made to order, there are two separate time spans to understand:
- Production Time:
- → 2 – 7 business days after your order is submitted.
- Shipping Time:
- → Varies by method and destination, shown at checkout.
- NOTICE
- Production time and shipping time are separate. Your total delivery window = production time + shipping time. Please plan accordingly, especially during holiday seasons or peak periods when production queues may run longer.
Production timelines are estimated averages and are not guaranteed. Delays can occur due to high order volumes, product stock shortages, or quality reprints. If your order has not been updated or shipped within 7 business days of submission, please contact us so we can investigate.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress through the carrier’s website.
Please allow up to 24–48 hours after receiving your tracking number for carrier scan data to appear in their system.
- NOTICE
- If your tracking page shows "delivered" but you haven't received your package, please check with neighbors or your local post office first, then contact us within 7 days of the stated delivery date.
International Orders
We’re proud to serve customers beyond the Philippines. For international shipments, please keep the following in mind:
- Delivery times:
- → For international orders typically range from 5 to 30 business days depending on the destination country, print provider location, chosen shipping method, and customs processing.
- Customs duties, taxes, and import fees:
- → May apply to your shipment. These charges are determined by your country's customs authority and are the recipient's responsibility — they are not included in our shipping costs at checkout.
- Customs delays:
- → Are outside our control and are not grounds for a refund or reprint on their own.
- NOTICE
- We recommend checking your country's import regulations before ordering, especially for goods with printed or embroidered designs.
Lost or Damaged Orders
We stand behind the quality of every order. Here’s how we handle things when something goes wrong:
- Damaged or defective items:
- → If your product arrives damaged or with a manufacturing defect, contact us within 30 days of delivery with clear photos of the issue. We will arrange a free reprint or a refund — no need to return the item.
- Lost in transit:
- → If your order appears to be lost, we will investigate with the carrier. For orders not delivered within 30 calendar days (domestic/regional) or 45 calendar days (international) of the shipping date, please reach out within 1 week of those thresholds to remain eligible for a reprint or refund.
- Wrong item received:
- → If you receive the wrong product, contact us immediately with a photo and your order number. We'll make it right.
- NOTICE
- Please note: We cannot offer reprints or refunds for orders placed with incorrect size or color selections, wrong shipping addresses provided at checkout, or delays caused solely by carrier transit times (unless the package is confirmed lost). Orders showing as "delivered" by the carrier but reported as not received will be reviewed on a case-by-case basis.
ThinkWare Studio acts as your merchant of record — you contact us first, and we will coordinate resolution with our print providers and carriers on your behalf.
Changes to This Policy
We reserve the right to update this Shipping Policy at any time to reflect changes in our fulfillment partnerships, carrier agreements, or operational practices. Changes will be posted on this page with an updated date at the top.
Continued use of our store after any changes constitutes acceptance of the updated policy.
Contact Us
Have a question about your shipment, or need help with an order issue? We’re here.
Let's sort it out
Reach out to our support team and we’ll get back to you as quickly as we can — usually within 1–2 business days.
