We stand behind every piece that leaves our fulfillment center. ThinkWare Studio operates on a 30-day return window — you have 30 days from the date you receive your order to request a return or report an issue.
Because our products are made-to-order and printed on demand, we handle each case with care. Please read through this policy so you know exactly where you stand.
Eligibility for Returns
To qualify for a return, your item must arrive in the same condition it was received — unworn, unused, with tags still attached, and in its original packaging. Proof of purchase is required for all return requests.
Items that show signs of use, washing, or damage caused after delivery are not eligible for return. This includes items where tags have been removed or original packaging discarded.
How to Start a Return
Reach out to us before sending anything back. To initiate a return, contact us at:
- contact@thinkwarestudio.com
- → Include your order number, a description of the issue, and photos where applicable.
- IMPORTANT
- Do not ship items back without first receiving authorization from our team. Items returned without a prior approved request will not be accepted and cannot be refunded.
If your return is approved, we will send you a return shipping label along with instructions on where and how to send your package.
Damages & Wrong Items
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or if you received the wrong product — contact us immediately so we can assess the situation and make it right. We take print quality seriously, and issues on our end will always be resolved.
Non-Returnable Items
Certain items cannot be returned by nature of how they are made or their condition after use. These include:
→ Custom or personalized products (special orders)
→ Items purchased on sale or with a discount code
→ Gift cards or store credit
→ Items showing visible signs of use or washing
If you are unsure whether your item qualifies, contact us first — we would rather clarify than have a return rejected.
Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the original (once approved), and then place a new order separately. This ensures you get the right size, color, or design without delay.
EU Customers — 14-Day Cooling-Off Period
If your order is being shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be returned unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome. If your refund is approved, it will be processed automatically to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to post the refund — this is beyond our control. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us right away at:
Let's sort it out
Reach out to our support team and we’ll get back to you as quickly as we can — usually within 1–2 business days.
